Shipping policy
SHIPPING POLICY
Last Updated: May 2026
Thank you for shopping with ZERO9.ONLINE.
We are committed to delivering your orders quickly, safely, and efficiently across India.
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1. SHIPPING LOCATIONS
We currently ship across India.
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2. ORDER PROCESSING TIME
All orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or holidays may experience slight delays.
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3. DELIVERY TIME
Estimated delivery time:
• Metro Cities: 3–7 business days
• Other Locations: 5–10 business days
Delivery times may vary depending on:
- location
- courier availability
- weather conditions
- public holidays
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4. SHIPPING CHARGES
We offer FREE SHIPPING on selected products and promotional offers.
Any shipping charges (if applicable) will be shown at checkout before payment.
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5. CASH ON DELIVERY (COD)
Cash On Delivery is available on eligible orders across selected locations in India.
ZERO9 reserves the right to refuse COD orders in high-risk areas or for suspicious activities.
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6. ORDER TRACKING
Once your order is shipped, you will receive tracking details via email or SMS.
Customers can also track orders directly from our Track Order page.
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7. DELAYED ORDERS
While we aim for timely delivery, unexpected delays may occur due to:
- courier issues
- weather conditions
- operational disruptions
- high order volumes
We appreciate your patience and understanding.
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8. INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information.
ZERO9 is not responsible for failed deliveries due to incorrect or incomplete addresses.
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9. LOST OR DAMAGED PACKAGES
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
Support Email:
support@zero9.online
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10. CONTACT US
For shipping-related questions or support:
Email:
support@zero9.online
Website:
ZERO9.ONLINE
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Thank you for shopping with ZERO9.ONLINE